Bad news for those who love and adore
Sephora’s return policy: It’s officially possible to get banned from making returns in-store. While Sephora
is notorious for its lenient return policy, plenty of people have taken advantage of its generous rules, which is why you might start to hit some roadblocks next time you try
to complete a return.
According to The Wall Street Journal, retailers are now using a service called The Retail Equation (TRE), which tracks customer returns and allows stores to
ban shoppers from returning future products if their return patterns are considered
to be more than the average. With more than 34,000 retailers using the
service—from department stores to jewelry brands—all of us are bound to be
tracked through TRE at one point or another, making returns everywhere a bit
more problematic (if you frequently take advantage).
TRE’s website doesn’t give a full list of the stores it works with, The Wall Street Journal confirms that Victoria’s Secret, J.C. Penny and Sephora are just a few of the retailers that
use it. And while Sephora’s return policy still allows for both opened
and unopened returns or exchanges—with or without a receipt—within 60 days of purchase, it also makes sure to note on its website that it “monitors return activity for abuse and reserves the right to limit returns or exchanges
this shouldn’t deter anyone from making a legitimate return for a product they
don’t like or want, however, it is a reason to be wary of doing this with every purchase. Thankfully, TRE won’t share shopping history across brands, so if you
do end up getting banned from making returns at one of its retailers, it won’t
affect your treatment at other stores.