The popular MONAT hair care line promises “vibrant, healthy” strands and the opportunity to run your own business via a direct sales/social marketing model but, as one Las Vegas woman is claiming, it comes with a whole lot of less-than-desirable results.
“I took a picture of my hair, compared it to a picture of before I stared Monat, and my eyes just filled up with tears. It was so thin and it was stringy and I was just sick,” Erin Ostby told KTNV Las Vegas.
Other customers are also claiming pain, redness, bald spots and even open sores, and KTNV says three recently filed class action lawsuits accuse the brand of “fraud and deception.” In addition, the FDA and Better Business Bureau are currently assessing various complaints.
In regards to the allegations, a MONAT spokesperson told us that the company is aware of the reports and is “disappointed in its unfairness to MONAT and to the thousands of market partners and customers who have successfully used the products over several years. The reporters involved are taking the word of people who have provided no substantiation of their claims in spite of the fact that millions of satisfied consumers continue to use MONAT products safely and effectively.”
“There has been no verification of any of the reports attacking MONAT, nor has there been any analysis of our products that indicates they are harmful in any way. In fact, all MONAT formulations have been clinically tested for safety to ensure they do not promote irritation or allergic responses. All MONAT formulations use ingredients that both the FDA and European Commission considers safe for their intended cosmetic purpose.”
The spokesperson also stressed that they’re taking any adverse reactions to the products seriously and have tried to get in touch with the individuals who have made the allegations.
“So far, they have refused to talk with us or to provide evidence of their claims.”